Welcome to Bofrike FAQ

• Is Cash on delivery(COD) available?

• How to book your order on Bofrike? (Video Tutorial Inside)
• How to cancel your order on bofrike? (Video Tutorial Inside)
• How to track your order on bofrike?

• How do I cancel my order?

• Can I exchange/return my product?
• How does the Return/Exchange process work?
• How do I return my product?
• How to Self-Ship your returns?
• My exchange order is not delivered yet?
• Pickup is not completed yet?

• I have forgotten my password. How to reset my password?

• How do i check the status of my order?
• How do I know if my order was successfully placed?
• How do I place my order?
• How do I receive my order?
• How do I use Bofrike wallet money?
• How to change my delivery address and phone number?
• How to Modify/ Edit your booked order?

See all articles in Order Questions →

• Are there any additional shipping charges?
• How do I track my order?
• How long it will take for my order to be delivered?
• I have not received an order confirmation. Why?
• I placed multiple orders, but I haven't received all of them. Why?
• My order is shipped but not yet delivered. Why?
• My order status reads delivered, but I have not yet received it. Why?

See all articles in Shipping & Tracking Questions →

• Can I transfer wallet balance to bank account?
• Is Cash on delivery(COD) available?
• Is it safe to shop online if I make payment using Net banking, Debit card or Credit card?
• Is there any charges that will apply on my order?
• I tried to make a transaction, but payment got failed. What do I do?
• When will I recieve cahsback of my order?
• Will bofrike.com employee ask for my confidential information?

• I haven't received my refund yet. What should I do?
• What are the terms and conditions for refund?

• Any available discount?
• Contact customer support via call?
• Do you take bulk order or provide customized products?
• Is there any option to try the product before buying it?
• I wish to add few more products in my order. Will it be possible?